Our Booking and Cancelation Policy
Vacation Bookings (multi-day booking)
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25% of the total invoice due at the time of booking, nonrefundable
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Early returns without 36-hour notice incur the full invoice charge
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Booking requests with less than 36 hours notice incur a $25 fee per invoice
Federal and Local Holiday Fees
(Repeating Daily Walks/Visit Services Excluded)
An additional flat fee of $25 will be applied to each invoice when a vacation service falls on any of these holidays or their corresponding weekend:
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New Year's Day–January 1
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Martin Luther King, Jr–Third Monday in January
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Washington's Birthday–Third Monday in February
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Memorial Day–Last Monday in May
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Juneteenth–June 19
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Independence Day–July 4
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Labor Day–First Monday in September
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Minnesota Educators Academy (MEA) Weekend–Third Thursday in October and runs through Sunday
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Columbus Day–Second Monday of October
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Veterans Day–November 11
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Thanksgiving–Fourth Thursday in November
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Christmas–December 25
Unneeded Services Upon Arrival
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If we arrive for a scheduled visit or walk and find the client is home and our services are not needed, we will charge 100% of the cost for the scheduled service. This ensures that our pet care providers are compensated for their time and travel.
*VIP Daily Walks/Visits Complete Booking and Cancellation Policy*
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No charge with a 24-hour cancellation notice. When less than 24 hours notice, incur 50% fee. If we arrive for a scheduled VIP VISIT and find the client is home and our services are not needed, we will charge 100% of the cost for the scheduled service.
Gratuities
It is never required but always appreciated in recognition of exemplary service, and 100% goes directly to your pet care provider.
Our Pet Sitting Service Agreement
Our Terms and Conditions
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The Client agrees to notify Oh, Fur Pet's Sake of any concerns within 24 hours of completing the services.
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The Client agrees to pay all charges accrued for services rendered and understands that payment is due upon completion of services.
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Failure to submit payment for services rendered will necessitate pre-payment for all future bookings to secure reservations.
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Oh, Fur Pet's Sake shall exercise all precautions against sickness, injury, escape, loss, accidents, or death of Client's pet(s). Oh, Fur Pet's Sake is not responsible for sickness, injury, escape, loss, accidents, or death of the Client's pet(s) unless caused through negligence or willful misconduct by Oh, Fur Pet's Sake.
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The Client agrees that no other persons will have access to the home before, during, or immediately after Oh, Fur Pet's Sake's services have been rendered.
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Oh, Fur Pet's Sake does not accept liability for other persons who will be in your home before, during, or immediately after our services have been rendered.
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The Client represents and warrants that the pet(s) are vaccinated and comply with all local, state, and federal laws and regulations.
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The Client agrees to identify all video and audio devices located inside and outside the home before the start of any service. These devices will not operate in any bedroom or bathroom designated for Pet Sitter use.
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The Client accepts responsibility for all medical expenses and other damages resulting from an injury to the Pet Sitter, other persons, or other animals caused by the Client's pet(s) or negligent act.
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The Client agrees to indemnify, hold harmless, and defend Oh, Fur Pet's Sake in case of a claim by any person injured or otherwise damaged by the Client's pet(s) or negligent act.
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Oh, Fur Pet's Sake reserves the right to temporarily connect a tracking device to the Client's pet(s) to track pet(s) while it's in the Pet Sitter's care.
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Oh, Fur Pet's Sake reserves the right to temporarily connect a video device to the Client's home network to monitor the pet(s) while the Pet Sitter provides overnight sitting in the Client's home.
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Oh, Fur Pet's Sake reserves the right to terminate this contract at any time if the Pet Sitter, in their sole discretion, determines that the Client's pet(s) poses a danger to the health or safety of itself, other pets, other people or the Pet Sitter. If concerns prohibit the Pet Sitter from caring for the pet, Oh, Fur Pet's Sake will attempt to contact the Client to arrange alternative care. If the Client cannot be contacted, the Client authorizes Oh, Fur Pet's Sake to place the pet in a licensed kennel, with all charges arising to be the Client's responsibility.
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Oh, Fur Pet's Sake reserves the right to refuse service to any Client at any time and for any reason.
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This document gives Oh, Fur Pet's Sake and its representative authorization to enter the Client's listed address to perform agreed-upon services.
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The Client expressly gives Oh, Fur Pet's Sake the authority to employ a locksmith on their behalf and to promptly reimburse Oh, Fur Pet's Sake for all costs incurred in the event of a malfunction of the lock, keys, or automatic door opener.
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Oh, Fur Pet's Sake is not liable for any loss or damage in case of a burglary or other crime that should occur while under this contract.
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The Client agrees to properly secure the home before leaving the premises. Oh, Fur Pet's Sake will re-secure the house to the best of its ability at the end of each visit.
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In the case of an emergency, inclement weather, or a natural disaster, the Client authorizes Oh, Fur Pet's Sake to use reasonable judgment for the care and well-being of the Client's pet(s) and residence. Oh, Fur Pet's Sake will reasonably maintain service during these conditions but reserves the right to adjust the service schedule based on the Pet Sitter's sole discretion.
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The Client is responsible for ensuring that all access points, walkways, and driveways are cleared of snow and ice to allow the pet sitter safe entry. If the pet sitter cannot safely access the home due to inadequate snow removal, the scheduled visit will not be performed, and the client may still be charged for the visit.
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Oh, Fur Pet's Sake is not responsible for any damages beyond the control of the Pet Sitter.
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The Client is responsible for supplying the necessary equipment and supplies needed for the care of their pet(s), including, but not limited to, a sturdy, well-fit harness or collar and leash for walks or, in case of emergencies, pet food, medications, identification tags, litter boxes, cat litter, and cleaning supplies. In addition, the Client authorizes any purchase necessary for the satisfactory performance of duties. Costs of all assets and related service fees will be reimbursed to Oh, Fur Pet's Sake within 14 days.
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The Client authorizes the use of pet(s) pictures on websites, social media, and marketing materials for promotional purposes.
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The Client authorizes this contract to be valid approval for services, permitting Oh, Fur Pet's Sake to accept all future in-person, telephone, online, mail, or email reservations and provide services without additional signed contracts or written authorizations.
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The Term of this document applies to all pets owned by the Client, including all new pets that the customer obtains on or after the date this document was signed.